FAQ

At The Glow Unit, we are committed to delivering high-quality wigs and exceptional service. Due to the nature of our products, we have a strict no-refund policy on wig purchases. Pleas review our policy carefully before making a purchase.

Non-Refundable Items:

• All Wig Purchases: Due to hygiene and customisation, all wigs are FINAL SALE and non-refundable. This includes ready-to-ship wigs, custom wigs, and pre-ordered units.
• Worn or Altered Wigs: Wigs that have been worn, styled, cut, or altered in any way (including lace cutting, bleaching, or coloring) cannot be returned or refunded.

Returns (If Applicable): We only offer returns or replacements in the following rare cases:

• Defective or Incorrect Item: If you receive a detective or incorrect wig, you must contact us within 24 hours of delivery with clear photos of the issue. If deemed a valid claim, we may offer an exchange or store credit or refund

Additional Terms:

• We are not responsible for wigs damaged due to improper care, handling, or third-party alterations.
• Shipping fees are non-refundable.

By completing a purchase with The Glow Unit, you acknowledge and agree to this policy. We

appreciate your business and look forward to making you Glow with Confidence!

All appointments require a £10 deposit in order to secure your booking. Without a paid deposit your appointment will still be available for others to book. Please note deposits are non-refundable.

The remaining balance can be completed on the day of your appointment, via cash or card.

Out of work hours:

Appointments after 5pm will count as 'out of work hours' and will require an additional £10 fee. These slots are made available to create an extra opportunity for clients to go can only attend after work appointments.

Late fee

A £10 fee will be added if you are 15 minutes late. If you are over 20 minutes late, your appointment is likely to be cancelled especially on days I'm booked back to back, as it cuts into my break time and another clients appointments. Please communicate with me if you're running late so we have enough time to work out what's best to do, regarding your appointment.

What do I bring / prepare?

I ask that you come with hair braided in slicked back in a very low pony. If your hair can't be cornrowed because you have very short hair please DM a picture of your hair before booking, so I can

confirm if the install can proceed.

Please bring a makeup product that matches your skin & one darker than you for the best blend (foundations, concealers & powders work best).

Installs are available for any wigs; whether it's been purchased from me or not.

STYLING

Standard styling referring to middle parts and side parts are included in the price of your install. Additional styling including half up, half down, sleek back with curls etc will be an additional cost of £10 and can add 30 minutes + to your appointment length.

Frontal installs range from 2 hours 45 minutes to 3 hours 30 minutes

Closure installs range from 2 hours 30 minutes to 3 hours.

360 wig installs start from 5 hours +

Please set aside enough time for your appointment.

Lastly bring yourself and I'll take care of the rest!

Please do make me aware of any allergies to glues, or necessary adaptations, so l can plan in advance for your booking.

Bringing your own wig?

If you are bringing your own wig to the install, please make sure that all the glue has been removed from your lace and skin. Any excess glue removal will be an additional £5 - £10 fee for the extra work.

This includes wigs brought from The Glow Unit.

Re-install

If you're booking for a re-install of a wig that I've previously installed or has been previously installed by someone else, please make sure that the lace part of the wig can still sit flat on / along your head.

If you have any questions about this, please DM me on Instagram to further discuss.

Wig drop off

When dropping your wigs to me, please ensure it is at the date and time we have agreed. If you are running late to dropping your hair to me, please communicate it or l may not have enough time to customise your wig due to the late drop. If I don't have enough time to customise the wig your appointment may have to be cancelled or your order may be delayed.

The standard dropping period is 7 days before your appointment / order completion date.

PLUCKED and BLEACHED - All lace wigs need to be plucked and bleached before your install appointment. If you require this service, please be sure to make the most of the bundle deal! - Including wig install and lace customising (plucking and bleaching the lace).

Please book for this service before your install.

All wigs will need to be clean and dry to install.

If your wig needs to be blow dried during your appointment because it's still wet, there will be an additional £5-10 fee added to your total for the extra work, so please avoid bringing wet hair.

The install service will last longer with a well fitting wig and the proper maintenance after the install. The quality of hair really does matter and can affect the appearance and longevity of your install. 

Wig fit 

A wig that fits your head properly, where the lace is able to lay flat on the head without being pulled too much due to a smaller fitting wig cap or a lace that doesn’t cover the perimeter of the head correctly.

Install Maintenance 

• Avoiding liquid on the lace e.g. sweat and water
• Touching up and wearing a melt band when needed - if you’re unsure of how to do this please do ask me during the interview, I’m happy to demonstrate how to refresh your install
• Sleeping with the lace covered (please do consider using a scarf or tights for safety and make sure to not use any material that could risk the interruption of blood flow).

I will always provide the install service the same way but can’t guarantee the same result or be responsible for longevity of the install when the wig is affected by the factors mentioned above. 

Let me know if you have any questions or concerns before your booking. By booking with The Glow Unit you are agreeing to our quality assurance terms. 

The Glow Unit provided wigs and wig services to women only.
By proceeding to book with The Glow Unit, you are agreeing to the terms and conditions listed on this page. We have the right to refuse service if you fail to comply with these terms.

Thank you for taking the time to read through our terms and conditions, please don't hesitate to contact us via our “contact us page” with any concerns you may have.

Thank you for shopping with The Glow Unit!